You may initiate a return or exchange within 7 days of receiving your order — no questions asked.
Eligibility Criteria
To be eligible for a return or exchange:
- Items must be in original condition — unused, unwashed, and with all original tags and packaging intact.
- Return request must be made within 7 days of delivery.
How to Initiate a Return or Exchange
- Log in to your account at www.cheriecouture.in.
- Go to “My Orders” and select the item you wish to return or exchange.
- Click on “Return” or “Exchange” and follow the steps to schedule a pickup or drop-off.
- Choose your preferred resolution – refund, replacement, or store credit.
Pickup & Return Shipping
- For eligible returns, a reverse pickup will be arranged from your delivery address.
- Return shipping is free for damaged/wrong items. For other cases, a nominal return fee may apply and will be displayed at the time of request.
Refunds
- Once your return is received and approved after inspection, your refund will be processed within 7–10 business days.
- Refunds will be issued to the original payment method or as store credit, as per your selection.
- Shipping charges (if any) are non-refundable.
Exchanges
- You can directly request a different size or color through the website (subject to availability).
- Once your original item is picked up and inspected, the exchange item will be dispatched.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please initiate a return through the website and select “Product was damaged/incorrect” as the reason. We’ll prioritize your request and cover all return costs.